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For our first #WinTogether CREW Spotlight of 2023, we spoke with our Customer Service Manager, Ilia Stitt. Here at Novipax, our core values are represented by the acronym CREW, which stands for Customer Focus, Respect, Excellence, and Win Together, and in her role, Ilia plays a key role in Customer Focus. We hope you enjoy getting to know more about Ilia!

Where are you from?

“I was born in Philadelphia and now live in the Amish Country in Lebanon, PA.”

When and how did you join Novipax?

“I joined in May 2017 after my previous boss had joined Novipax and invited me to apply when there was an opening.”

What do your day-to-day responsibilities consist of? 

“As customer service manager I am the liaison between sales, quality, production, shipping, the client, and the customer. This means my day-to-day varies but often includes responsibilities such as managing and reporting on time and in full orders, assisting with client claims and quality, placing orders, and more!”

What is something unique that you have experienced at Novipax?

“Being the liaison of all of these different departments is very unique and I’m not sure many other people can say that.”

What is your favorite thing about working for Novipax?

“Everyone is very supportive, and it is a very caring and family-like atmosphere. If there are ever any mistakes, we hold each other accountable, but we are always ready to support through difficulties.”

What is your favorite activity in the Oak Brook area?

“Eating.”

What is your favorite restaurant in the Oak Brook area?

“Lou Malnati’s Pizza.”

What is your favorite hobby?

“Cleaning and organizing.”

What is your favorite vacation spot?

“Anywhere that’s not my house.”

What is the last book that you have read?

“Darkfever by Karen Marie Moaning”

What is your life mantra/motto?

“Done is better than perfect.”

If you had to describe Novipax in one word, what would it be?

“Progression.”

What is one impact you would like to make during your time at Novipax?

“To spread honesty and a hard-working mentality.”